Fielded.ai Limited
Terms of service
These terms explain use of Fielded's website and workplace software. A separately signed customer agreement takes precedence where it conflicts with these terms.
Last updated
The service and contracting company
Fielded is operated by Fielded.ai Limited, registered in England and Wales under number 17153425, at 124 City Road, London, England, EC1V 2NX. Contact tech@fielded.ai. The service helps organisations collect information through conversations, communicate policies and review evidence. It is intended for business and organisational use. A person purchasing for an organisation must have authority to do so.
Your account and content
Provide accurate account details, protect your sign-in credentials and use only access granted to you. You retain your rights in submitted content and authorise us to process it to provide the service under the applicable agreement. Upload only information you are entitled to share and minimise personal or sensitive information. Do not attempt unauthorised access, disrupt the service, distribute unlawful content or use the service to infringe another person's rights.
Your organisation's responsibilities
Customers are responsible for permissions, lawful collection of employee and third-party data, appropriate notices and any required data protection impact assessment. Before using employee or other personal data, customers must ensure appropriate data processing arrangements are in place. Do not use Fielded as a substitute for emergency services, a designated whistleblowing route, or a solely automated employment decision.
AI and human judgement
AI responses, themes, hypotheses and reports may be incomplete or inaccurate. Review the supporting material before acting. Fielded does not guarantee a particular business outcome and does not provide legal, medical or financial advice. A completed conversation or acknowledgement is not itself proof that a policy was understood.
Plans, trials and renewal
The plan and checkout show the applicable price, currency, taxes, billing interval, trial or promotional period, and renewal terms before you confirm. Subscription plans recur unless cancelled. Where checkout requires a payment method for a trial or promotion, renewal charges begin on the date shown unless cancelled beforehand. A code applies only the benefit described in its offer; it does not necessarily remove the payment-method requirement. Your confirmed order and any separate agreement govern your purchase.
Cancellation and refunds
Manage your subscription through Workspace plan in the app or contact tech@fielded.ai if you cannot access it. Check the confirmation for the effective cancellation date and access end date. Cancellation stops future renewals according to your subscription terms; it does not automatically delete workspace data or promise a refund for an already used period. Our refund policy explains how to request a review. Nothing here excludes a refund, remedy or cancellation right that the law requires.
Availability and intellectual property
We maintain and improve the service, but do not promise uninterrupted availability. Any agreed service levels are set out in your customer agreement. Fielded's software, branding and website materials remain owned by Fielded or the relevant licensors. Access does not transfer ownership. A separate code-review NDA governs codebase downloads; these website terms do not replace it.
Liability and disputes
Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or death or personal injury caused by negligence, or removes mandatory consumer rights. Applicable law and any separately agreed customer contract govern remedies and liability. These terms are governed by the law of England and Wales, subject to mandatory protections and jurisdiction rights that apply to you. Please contact us first so we can try to resolve a concern.
Changes
We date updates to these terms. Material changes affecting an existing paid subscription will be communicated where required; publishing updated terms alone does not retrospectively change a separately agreed contract.