Fielded.ai Limited
Cancellation and refund policy
Clear next steps for ending a subscription, querying a charge or requesting a refund.
Last updated
Cancel a renewal
Open Workspace plan while signed in and use the subscription management option. Review the displayed effective date and keep the cancellation confirmation. If you cannot reach billing, email tech@fielded.ai before renewal where possible, identifying your workspace and account email. Do not send full card details.
Trials and promotional codes
Read the trial end date, renewal price and billing interval at checkout before confirming. A free or discounted period can still require a payment method and renew automatically. Cancel before the displayed renewal date to avoid the next scheduled charge. Promotion terms and the confirmed checkout determine the benefit you receive.
Request a refund or report an error
Email tech@fielded.ai with your workspace, account email, invoice reference and reason. We review duplicate or incorrect charges, service issues, applicable statutory rights and the terms of your purchase. A request is not automatically an approval. If a refund is approved, we will explain the amount and payment route; the payment provider and bank determine when it appears.
Access and your data
The billing confirmation determines when paid access ends. Cancelling billing is not a data-deletion request. Before access ends, arrange any available exports and contact your administrator about retention or deletion. Statutory accounting records and other legally required records may need to be retained.
Rights that still apply
These terms do not remove any cancellation, refund or remedy right required by law. The service is intended for business customers; if consumer protections apply to your purchase, those protections take precedence. A separate signed customer agreement may provide additional rights.